Terms and Conditions
These are wecanfit’s Online Store Terms and Conditions
of sale, to which all online purchases are subject.
If you've got questions about the site or your order,
you should find the answers here:
Price Information, ordering an installation, payment,
liability, delivery of the service, after-sales service
and guarantees, complaints and queries, faulty goods.
1. Price Information
The prices shown are only applicable to purchases made
via the wecanfit website.
Special Offers and promotions advertised in the press
or other media may be excluded unless specifically advertised
as available online. All prices are correct at time
of display online and include VAT. In the unlikely event
of an administrative error resulting in an incorrect
price being displayed, we reserve the right to correct
the price. In these circumstances, you will not be bound
to continue with your purchase, and will be asked to
email us to confirm that you wish to proceed.
2. Ordering Goods
To order a mobile installation from the online store
simply click the "make a booking” button
on the home page. If an installation service is not
available for your product just request a quotation
by filling in your details and using the free text box
on the “request a quote page” informing
us with as much detail as possible of the product you
own and would like installing. One of our booking specialists
will respond with a detailed installation quotation,
and if favorable book the installation directly for
you.
At the time our call centre contacts you to confirm
your installation date, they will also notify you as
to whether or not your product requires an additional
accessories to complete the installation. If we recommend
an accessory, you have the option to pay for it while
on the phone, pay for it on the day of your installation
if required, carry on and book the installation without
accepting the accessory, or cancel the booking. However
if you are informed that the installation requires an
accessory and you choose not to purchase it, but book
the installation service anyway and we then find we
cannot install your product without the accessory, you
will be charged for the installation, as per section
3 “Payment”.
During the purchase process you will be prompted to
confirm the installation address details and acceptance
of our Terms and Conditions of Sale. Finally you will
be asked for details of the credit/debit card you wish
to use. At any point you can return to a previous screen
to make amendments. After entering your credit/debit
card details you will have a final chance to check all
the details of your order. Selecting "confirm"
will generate and transmit your order. If you need to
amend your order after it has been generated, please
contact us either by email (bookings@wecanfit.co.uk)
or telephone (0870 389 9000, Mon-Fri, 9am-5.00pm). Wecanfit
will confirm receipt of your order by sending an email
to you, and by ringing you to agree a date for your
installation to be carried out. However this will not
bring into existence a legally binding agreement between
us. All orders placed on the wecanfit web site are subject
to engineer availability and to the validation checks
described in section 4 below. Also please refer to section
1 above regarding incorrect prices. To clarify, no contract
will exist between you and wecanfit for the sale of
the service by us to you until your credit/debit card
has been charged. This will be deemed to be our acceptance
of your order and to have been effectively communicated
to you. Please note that the only language in which
the contract can be concluded is English. Details of
your order will be retained by wecanfit in our database
and these details can be made available on request.
Please email us at enquiries@wecanfit.co.uk.
3. Payment
We accept payment by most major credit or debit cards.
Payment will be debited to your account before the installation
takes place.
If you, or someone representing you, are unavailable
on the agreed date of installation, or your equipment
is found to be incomplete, or your installation booking
is found to be different from the service you have ordered, we
will charge the full installation fee without carrying
out the service. However on rebooking the installation
we will only charge 50% of the original fee.
4. Validation Checks
All credit and charge card holders are subject to validation
checks and authorisation by the card issuer. If the
issuer of your payment card refuses to authorise payment
to us, we will not be liable for any delay or non-delivery
of the service. In addition, in the interests of preventing
fraudulent use of credit, debit and charge cards, wecanfit
will validate the names, addresses and other information
supplied during the order process against commercially
available records (e.g. Electoral Roll data). We may
need to contact you by letter, telephone or email to
verify details before we are able to carry out this
service or we may be unable to accept your order.
5. Liability
The majority of card issuers cover all the charges that
may result from unauthorised use of your credit card
or debit cards, but some may limit your liability to
£50. If you believe your credit or debit card
has been subject to unauthorised use you should contact
your card issuer without delay.
6. Delivery of service
We can install to any post-coded address on main land
UK. For remote areas e.g. Scottish Isles, Isle of Man,
Isle of Wight, Northern Ireland, Scottish Highlands
and the Channel Islands there may be an additional installation
charge and slightly longer lead-time. You will be informed
of any extra charge at the point of booking the service
with our call centre. The installation service can be
delivered either to your home address, to an alternative
address or to your place of work.
A signature will be required by you or a person you
have nominated at the time the installation is completed.
This is to confirm that you are happy with the service
and that the installation has been carried out to your
satisfaction.
6b. Lead Times
Installation lead times are calculated in working days
- i.e. Monday to Friday inclusive (working days do not
include weekends or National Bank Holidays). In case
of Bank Holidays please allow an extra 2 working days.
From the receipt of your order we will endeavour to
deliver your chosen
Installation to you within 10 working days. Installations
to remote locations may take longer.
IMPORTANT
We do everything we can to meet the installation time
specified in this section, however occasionally installation
times may be affected by factors beyond our control
and cannot be guaranteed. We will inform you if we become
aware of an unexpected delay.
7. After-sales
Service and Guarantees
All our installations are covered by a 12-month guarantee;
if a fault occurs with the installation you have received,
please contact our customer services team on 0870
389 9000 or email customerservice@wecanfit.co.uk.
If you request a revisit by one of our engineers and
your product is found to be at fault rather than the
installation, you may be charged for the visit.
8. Restrictions on Ordering
and Delivery
We can only accept orders from holders of credit or
debit cards registered at UK addresses.
We can install at most addresses in the U.K. Unfortunately
we are unable to install at non-UK destinations, including
the Republic of Ireland.
9. Complaints and Queries
If you are not happy with any aspect of our online service
or if you have any queries or comments relating to an
order placed online, please either e-mail us at enquiries@wecanfit.co.uk
or contact us on 0870 389 9000,
or write to;
The customer services department,
Wecanfit,
61 to 63 Dowson Road,
Hyde,
Cheshire.
SK14 1QS.
And we will do everything we can to help you.
10. Safe Shopping Guarantee
We have used every effort to ensure that shopping on
the Internet with wecanfit is as safe as purchasing
by card in a regular store. Our secure server software
encrypts all of your personal information sent over
the Internet. In processing your order, your information
may have to be sent over the Internet more than once.
At no point is your order information sent in this way
without encryption.
11. Texting service: -
During the course of the booking process you will receive
3 text messages to your mobile phone free of charge.
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